AI assistant for a dental clinic or medical practice on WhatsApp

Booking and reminders

Patients book, move or cancel on WhatsApp, with the practitioner they choose and only in times that are really free. Reminders go out before the visit, once you switch them on.

Before-visit instructions

Write what a patient must do before a visit once per service ("don't eat for 4 hours before your test"). It is added to the confirmation and can have its own reminder, in the patient's language. Crew01 repeats your words; it does not write clinical instructions of its own.

Medical advice and urgent cases

Crew01 never gives medical, legal or safety advice and never judges how serious something is. For every business, a message that suggests danger to life or safety is flagged to your team straight away as an urgent case. You can also describe what counts as urgent in your clinic. This relies on the AI recognising the message, so it is a safety net and not a replacement for an emergency line: say so in your own greeting if patients might write in an emergency.

Patient data

Crew01 has not been assessed for any specific health-privacy law or certification, and we make no compliance claim. Ask us for the data-processing terms before you use it with health information.

What Crew01 does not do

• It never claims to be a person. Asked, it says it is the business's assistant and offers someone from the team.
• It does not guess. A price or a time you did not give it is not invented: it saves the request and tells you.
• It does not give medical, legal or safety advice. A message that sounds like an emergency is flagged to your team straight away.
• It answers on WhatsApp only. Instagram and Facebook Messenger are not offered yet.
• It is not available to sign up by yourself yet. We are setting up a small group of businesses personally, one at a time.

You keep your own WhatsApp number

Crew01 connects to the WhatsApp Business number you already use. You do not get a new number and your customers do not change who they write to. The WhatsApp Business app stays on your phone, and when you reply to a chat yourself, Crew01 leaves that chat to you.

A personal WhatsApp number cannot be connected this way: install the WhatsApp Business app on that number first.

What it costs

Crew01 has three plans. Team is $29 a month for up to 10 team members, the owner included. Business is $99 a month for up to 50 team members. Enterprise is agreed with us for larger teams. Every plan has every feature: the plans differ only in how many people are on your team. Your customers are never counted.

Conversations are never included in a plan. The assistant's replies are paid from a prepaid wallet in your dashboard, only for what you use, with every charge listed. A starter credit is added when your plan begins, and automatic top-up is off until you turn it on. WhatsApp's own message charges, where Meta applies them, are billed by Meta to your own account, not taken from the wallet.

How setup works

1. Apply for early access. We set up each business personally and contact you.
2. Connect your WhatsApp Business number through Meta's own connection dialog. Nothing changes for your customers.
3. Add your hours, services and first answers. If you have a website, Crew01 can read it and suggest services, hours and FAQs, and nothing is used until you approve each item.
4. Choose your plan and put a first amount in the wallet.
5. Send a test message, then publish. Until you publish, the assistant answers nobody.

Keep reading

• WhatsApp appointment reminders
• AI receptionist for WhatsApp
• WhatsApp booking bot for salons
• All guides