WhatsApp appointment reminders without a new number
You can send WhatsApp appointment reminders automatically from the WhatsApp Business number you already use, without getting a new one. Crew01 sends a reminder before each booking, and the before-visit instructions you wrote for a service, at the timing you choose.
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How the reminders work
Reminders are off until you turn them on. Once on, the starting point is one reminder 24 hours before the appointment; you choose the timing or turn them off. They are not sent in the hours you mark as quiet, and not on quiet days. A customer who replies STOP is not messaged again.
A reminder is sent for every confirmed booking, however it was made: on WhatsApp, on your booking page or by your team.
A customer's chat · a reminder
Before-visit instructions
For each service you can write what the customer must do beforehand ("don't eat for 4 hours before your test"). The words go into the booking confirmation, and you can set a separate preparation reminder. They are translated into the customer's language, not paraphrased.
A customer's chat · before the visit
Does it reduce no-shows?
A reminder gives the customer an easy way to say they cannot come: they reply on WhatsApp and the assistant moves or cancels the appointment, and the freed time can be offered to someone on the waiting list. We do not publish a no-show percentage, because we have not measured one yet.
What Crew01 does not do
- It never claims to be a person. Asked, it says it is the business's assistant and offers someone from the team.
- It does not guess. A price or a time you did not give it is not invented: it saves the request and tells you.
- It does not give medical, legal or safety advice. A message that sounds like an emergency is flagged to your team straight away.
- It answers on WhatsApp only. Instagram and Facebook Messenger are not offered yet.
- It is not available to sign up by yourself yet. We are setting up a small group of businesses personally, one at a time.
You keep your own WhatsApp number
Crew01 connects to the WhatsApp Business number you already use. You do not get a new number and your customers do not change who they write to. The WhatsApp Business app stays on your phone, and when you reply to a chat yourself, Crew01 leaves that chat to you.
A personal WhatsApp number cannot be connected this way: install the WhatsApp Business app on that number first.
What it costs
Crew01 has three plans. Team is $29 a month for up to 10 team members, the owner included. Business is $99 a month for up to 50 team members. Enterprise is agreed with us for larger teams. Every plan has every feature: the plans differ only in how many people are on your team. Your customers are never counted.
Conversations are never included in a plan. The assistant's replies are paid from a prepaid wallet in your dashboard, only for what you use, with every charge listed. A starter credit is added when your plan begins, and automatic top-up is off until you turn it on. WhatsApp's own message charges, where Meta applies them, are billed by Meta to your own account, not taken from the wallet.
How setup works
- Apply for early access. We set up each business personally and contact you.
- Connect your WhatsApp Business number through Meta's own connection dialog. Nothing changes for your customers.
- Add your hours, services and first answers. If you have a website, Crew01 can read it and suggest services, hours and FAQs, and nothing is used until you approve each item.
- Choose your plan and put a first amount in the wallet.
- Send a test message, then publish. Until you publish, the assistant answers nobody.
FAQ
Questions people ask
How do I send automatic appointment reminders on WhatsApp?
Connect your WhatsApp Business number to Crew01, turn reminders on in the dashboard and choose how long before the appointment they go out. The default starting point is one reminder 24 hours before.
Do reminders need a new number?
No. They go from the WhatsApp Business number you already use.
Can the reminder include instructions for the customer?
Yes. Write the instructions once per service ("come with dry hair"). They are added to the confirmation and can have their own reminder, in the customer's language.
Will customers be reminded at night?
No. Reminders respect the quiet hours and quiet days you set.
How much does Crew01 cost?
The Team plan is $29 a month for up to 10 team members, the owner included, and the Business plan is $99 a month for up to 50. Enterprise is agreed with us. Every plan has every feature. Conversations are not included: they are paid from a prepaid wallet, only for what you use.
Does Crew01 pretend to be a human?
No. It never claims to be a person. If a customer asks, it says it is the business's assistant and offers someone from the team.
Do I need a new WhatsApp number?
No. Crew01 connects to the WhatsApp Business number you already use, and the WhatsApp Business app keeps working on your phone.
Does it work on Instagram or Messenger?
Not yet. Crew01 answers on WhatsApp only.
Early access
See it on your own WhatsApp number.
We set up each business personally. Apply, and we'll contact you to get you started.